I recently had an emergency with my 2012 Tacoma and had my truck towed to McGee. From the start, the experience was terrific! Andrew Claudio handled my case, which was quickly determined by McGee's service department to be faulty fog light wiring that was shorting out and filling my cab with smoke (it could have easily become a bad fire). Andrew contacted me numerous times to let me know what they had discovered and could done to repair the problem. He also pointed out a few service items he noticed were due and that I could opt to have completed while my truck was in the shop (for convenience). These were things I wanted, not up-selling. Then, after the repair was completed, he notified me of a just released recall item on the truck. He offered me a very nice loaner car to keep my truck several days longer. But because I needed the truck for some work at home, he changed their service schedule at the last minute and put my truck back in the shop to complete the recall item. He accommodated me so I wouldn't have to return to the shop for the recall repair the following week. His attention to detail, courtesy and professionalism are rare today. What could have easily been a long drawn out process full of headaches, turned out to be very pleasant and quick thanks to McGee and in particular Andrew! Thank you! You have won me over!!
